Order online from the Hillsborough Yarn Shop!
We’ve always been a brick and mortar yarn shop, believing in the importance of seeing and handling materials in person before purchasing. We’ve never had an online store for this reason, and starting one now is a monumental task that can’t happen overnight. However, while our storefront is closed, we are happy to take mail orders so we can continue to connect our community with the yarn and tools we love to work with.
How to Order?
Our blog and Instagram give a good sense of the yarns and other products we carry, and right now, that’s the best way to see what we have available. If you’re unsure about a particular yarn color name or number, try checking the manufacturer’s website. Please read to the bottom of this page so that you are aware of policies that apply to online orders.
We ship anywhere in the US via USPS Priority Mail. Shipping will be either $8 or $15, depending upon the size of the package – we’ll let you know before your order is finalized.
We know many of you are used to seeing “Free shipping” as a popular incentive for online sales. The truth is that shipping is never free – it costs money, and especially at this uncertain time, it’s something a small business like ours can’t afford to give away. We decided on the shipping costs listed above because they are sustainable for our business. Thanks for understanding and for supporting our shop!
Or curbside pick is available! We will coordinate a time with you to pick up your orders.
Mail Order Return Policy
Colors and textures are so different in person than in photos, and we understand that this disconnect may cause disappointment when it comes to mail orders.
We are happy to exchange mail-ordered yarn for store credit within 60 days of purchase, provided it meets the following criteria:
- Is accompanied by your receipt
- Has not been purchased at a discount
- Has not been wound or used
- Has been kept in a clean and odor free environment
There are no exchanges or returns on books, patterns, or sale items.
We’ll issue a store credit for the price of the item plus any taxes paid on it, but will not refund or credit shipping fees.
Please send your returns to:
Hillsborough Yarn Shop
114 S. Churton Street
Hillsborough, NC 27278
Frequent Buyer Cards
Most of you are familiar with our Frequent Buyer Card program – it’s a card many knitters and crocheters carry in their wallets, on which we initial a dot for each $10 spent at our shop. When it fills, it becomes a $20 gift certificate back to our shop, our way of thanking you for your business. We will continue to issue Frequent Buyer Cards for mail-orders while our storefront is closed, but are unable to apply the cards you may have at home, as our rewards system is not digitized. When we’re able to reopen, we will happily combine all the dots you have onto one card.